Overview
Bongohub is a creative marketplace designed to help creatives discover work, sell services, and build long-term professional communities. The platform bridges the gap between talented creatives and clients seeking quality work, while fostering meaningful professional relationships.
Role
UI/UX Designer
Timeline
6 months (2024)
Platform
Mobile & Web
Team
1 Designer, 4 Engineers, 1 Product Manager
Problem
Creatives struggle to find consistent, quality work opportunities while clients face challenges in evaluating talent and building trust with freelancers. Existing platforms focus on transactions rather than relationships, leading to one-off engagements instead of sustainable professional partnerships.
Need to balance marketplace functionality with community features
Building trust between strangers in a digital environment
Complex matching algorithm for skills and project requirements
Approach
Conducted extensive user research with 50+ creatives and clients. Created user personas and journey maps for both sides of the marketplace. Developed a design system that feels professional yet creative. Iteratively tested features with beta users to ensure the platform serves both creatives and clients effectively.
Research
Design
Testing
Iterate
Key Decisions
Portfolio-First Profiles
Made visual work samples the centerpiece of creative profiles, allowing clients to quickly evaluate quality and style before diving into details.
Transparent Service Listings
Created clear service packages with defined deliverables and pricing, reducing back-and-forth negotiation and setting clear expectations upfront.
Community Building Tools
Integrated networking features to help creatives connect with peers, fostering a supportive community beyond just transactional relationships.
